Cancellation & Return Policy
At NareeVastra, we aim to provide you with high-quality traditional clothing and a seamless shopping experience. Below are our cancellation and return policies to ensure transparency and convenience for our customers.
Cancellation Policy
We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to be flexible for your convenience.
1. Order Cancellation
- You can cancel your order within 24 hours of placing it, provided the order has not yet been shipped.
- To cancel your order, please contact us at info@nareevastra.com or call us at +91 90999 96961 as soon as possible.
- After 24 hours, cancellations are not permitted if the order has already been processed or shipped.
2. Refund for Canceled Orders
- If the order is successfully canceled within the allowed timeframe, we will issue a full refund to your original payment method.
- Refunds will be processed within 7-10 business days of the cancellation confirmation.
Return Policy
At NareeVastra, we want you to be completely satisfied with your purchase. If you're not, you can return the product under the following conditions:
1. Eligibility for Returns
- Returns must be initiated within 7 days of receiving the product.
- The product must be in unused, unworn, and unwashed condition with all tags, packaging, and accessories intact.
- Products purchased on sale or during special promotions, and customized or tailored items, are non-returnable.
2. How to Initiate a Return
- To request a return, please email us at info@nareevastra.com or call +91 90999 96961 within 7 days of receiving the product.
- Include your order number, the reason for return, and any relevant details.
3. Return Shipping
- Return Shipping Costs: The customer is responsible for the return shipping costs unless the product was damaged or defective upon arrival.
- Once your return request is approved, we will provide the return shipping address and instructions. Ensure that the product is securely packaged to prevent damage during transit.
4. Refund Process
- Upon receiving and inspecting the returned product, we will process the refund within 7-10 business days.
- Refunds will be made to the original payment method.
- Non-refundable Fees: Shipping fees, taxes, and customs duties (if applicable) are non-refundable.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please notify us immediately at info@nareevastra.com or +91 90999 96961. We will arrange for a return and offer a replacement or full refund, including shipping costs.
6. Exchange Policy
- We do not offer direct exchanges at this time. If you need a different size or color, please return the original item for a refund and place a new order.
Non-Returnable & Non-Cancellable Items
- Items purchased during sales, promotions, or as customized/tailored products are non-returnable and non-cancellable.
- Used, worn, or washed products are not eligible for returns.
Contact Us
If you have any questions or need assistance with cancellations or returns, feel free to reach out to us:
- Email: info@nareevastra.com
- Phone: +91 90999 96961
- Address: NareeVastra, Surat, Gujarat, India
We appreciate your business and aim to ensure your satisfaction with every purchase. Thank you for choosing NareeVastra!