Return Policy
At NareeVastra, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a return policy that allows you to return or exchange eligible items. Please review the guidelines below for details on our return process.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order, subject to the following conditions:
- The item must be unused, unworn, unwashed, and in its original condition.
- The product must have all original tags, packaging, and accessories intact.
- Items purchased on sale or during special promotions are not eligible for return, unless otherwise stated.
- Customized or tailored products are non-returnable.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@nareevastra.com or call us at +91 90999 96961 within 7 days of receiving the product to request a return.
- Provide Details: Include your order number, the reason for the return, and any relevant product information.
- Approval: Once your return request is approved, we will provide you with instructions on how to ship the product back to us.
3. Return Shipping
- Return Shipping Costs: Customers are responsible for the shipping costs of returning the product unless the item was damaged or defective upon arrival.
- Shipping Address: We will provide the return shipping address after your return request has been approved.
Please ensure that the product is securely packaged to prevent any damage during return transit.
4. Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product.
- Non-Refundable Fees: Shipping costs and any applicable taxes or duties are non-refundable.
- Refund Approval: If the returned item is found to be ineligible (e.g., used or damaged), the refund will not be processed, and the item will be returned to you.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@nareevastra.com or +91 90999 96961 with your order number and details of the issue. We will arrange for the return of the defective item and offer you a replacement or full refund, including return shipping costs.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product for a different size or color, please return the original item for a refund and place a new order.
7. Non-Returnable Items
The following items are not eligible for return or exchange:
- Products purchased on sale or during special promotions
- Customized or tailored products
- Used, washed, or altered products
8. Cancellations
Orders can be canceled within 24 hours of placing them, provided the item has not yet been shipped. To cancel your order, please contact us at info@nareevastra.com or +91 90999 96961 as soon as possible.
9. Contact Us
If you have any questions or need assistance with your return, please contact our customer support team:
- Email: info@nareevastra.com
- Phone: +91 90999 96961
- Address: NareeVastra, Surat, Gujarat, India
We strive to ensure that every purchase from NareeVastra is a positive experience. Thank you for shopping with us!
